Terms of Service

The terms that govern your use of Elevia Academy's coaching services and this website.

These Terms govern the coaching services provided by Elevia Academy and your use of this website at eleviaacademy.ai. By booking a Session, paying for a Session, or using this Site, you agree to these Terms. If you do not agree, please do not book a Session and do not use the Site. These Terms are available at all times on the Site in a form you can save, print, and search, as required by §5 (3) of Hungarian Act CVIII of 2001 (Ekertv.).

Coaching is purchased through Gumroad, Inc., which acts as our Merchant of Record. That means there are two related but separate contracts at work — one between you and Gumroad for the payment, and one between you and Elevia for the coaching itself. We explain how the two interlock in §4.

These Terms are not legal advice and do not replace any rights you have as a consumer under Hungarian or EU law.

1. Who we are

The coaching service is provided by:

Trading name: Elevia Academy
Operator: Imre Acsai, Hungarian sole proprietor (egyéni vállalkozó)
Registered address: 1214 Budapest, Völgy utca 19. 2 em. 8 a.
Sole-proprietor registry number (nyilvántartási szám): 62297657
Tax number (adószám): 92047280-1-43
Contact email: hello@eleviaacademy.ai

Hosting provider: Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States (cloudflare.com).

References to “Elevia”, “we”, “us”, or “our” mean the operator above. The meaning of “you” is given in §2.

For consumer-protection matters you may also contact the competent Conciliation Board (Békéltető Testület) for our registered address: Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99. III. em. 310. (postal: 1253 Budapest, Pf. 10.); bekelteto.testulet@bkik.hu; +36 (1) 488-2131. For data-protection matters the supervisory authority is the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) — naih.hu, ugyfelszolgalat@naih.hu, +36 (1) 391-1400; full address: 1055 Budapest, Falk Miksa utca 9–11.

2. Definitions

Client — a natural person purchasing Sessions for their own personal or professional development. References to “you” in these Terms mean a Client in that sense.
Discovery Call — the free 15-minute introductory video conversation offered before any paid engagement.
Session — a paid 50-minute one-to-one video coaching call.
Performed — a Session is “performed”, “fully performed”, “delivered”, or has “taken place” once it has been held: that is, the scheduled start time has been reached with the Coach present and the Google Meet link available, and the Session has either run its course or been ended after it began (including where you join and then choose to leave early). A Session is also treated as fully performed where §5 deems it so — in particular under the No-show paragraph. The single exception is a Session cut short by the Coach for reasons attributable to us before at least 80% of its scheduled length has been delivered, which is not fully performed and is dealt with in §5. These four expressions have the same meaning throughout these Terms.
Programme — the open-ended sequence of Sessions through which the Client and the Coach work together. The Programme is a delivery format, not a separate contract: each Session within the Programme is purchased and governed individually under these Terms.
Coach — the individual providing the Sessions (currently the operator named in §1).
Trainee Coach — a junior coach engaged by Elevia who, with the Client’s prior consent given for a specific Session, observes that Session silently for training purposes (see §5).
Gumroad — Gumroad, Inc., the third-party platform that acts as Merchant of Record for purchases of Sessions.
Share-pack — a set of social-media templates and starter posts provided to the Client as part of the Programme deliverables (see §3).
Site — the website at eleviaacademy.ai.

3. What we offer (and what we don’t)

Elevia provides one-to-one AI literacy coaching for knowledge workers — conversational sessions designed to help you build mindset, judgment, and habits for working with AI tools.

Coaching is not:

therapy, counselling, or any form of mental-health treatment;
legal, tax, accounting, financial, investment, or compliance advice;
security, privacy, or data-protection auditing of any AI tool you use or consider using;
a substitute for guidance from your employer about acceptable use of AI in your role;
a guarantee of any specific outcome, certification value, career change, or business result.

The Discovery Call is exploratory only. It is free of charge, carries no obligation on either side, and does not form a contract for any further service. Either party may end the conversation at any time.

Safeguarding. Coaching is not therapy, crisis support, or any form of mental-health treatment. If during a Session you disclose something that suggests a meaningful risk to your safety or to the safety of another person, we will pause the Session, acknowledge what has been said, and signpost you to appropriate professional support — for example, emergency services in your country, a qualified mental-health practitioner, or a relevant helpline. We will not continue the coaching engagement during an acute crisis; we will resume only once you confirm that you have appropriate support in place. The narrow confidentiality carve-out in §8 (disclosure to protect a person’s safety) applies in this context.

Working with other professionals. Coaching is not a substitute for medical, psychiatric, or psychological care. If you are currently receiving any such care, please let us know so we can coordinate sensibly. Your treating professional’s guidance always takes priority over anything discussed in a Session.

Referral when out of scope. If during the engagement the Coach concludes that your needs would be better served by a different professional — for example a therapist, a specialist coach in a domain we don’t cover, or simply a different fit — the Coach will say so and signpost an appropriate referral. The Coach may also end the engagement on this basis under §12 (“Termination by us — without cause”), in which case any Sessions you have already paid for but not yet taken will be refunded via Gumroad.

Business engagements. These Terms apply to Clients as defined in §2. Engagements where a business commissions coaching for one or more of its people — whether named in advance or not — are handled under a separate written agreement. Please email hello@eleviaacademy.ai to discuss.

Adults only. The service is offered to adults aged 18 or over only. By booking a Session you confirm that you are at least 18. Bookings on behalf of a minor are not permitted.

Programme deliverables. Two items are part of the Programme offer, provided at no additional cost beyond the Session fees you have already paid: (a) a certificate of completion issued in the Client’s name, and (b) a Share-pack of social-media templates and starter posts. These are delivered once the Coach considers that the Client has worked through a meaningful portion of the Programme. The certificate is not issued before the Client has completed at least eight Sessions — and for this purpose a Session counts only if it was actually attended; a Session forfeited as a no-show under §5 does not count toward the eight. Beyond that minimum, the decision that the Programme is complete rests with the Coach, exercising in good faith the judgment that the certificate is intended to reflect. The Coach may decline to issue the certificate where the Client has not substantively engaged with the Programme. Either party may continue with further Sessions after the certificate is issued; issuing a certificate does not end the engagement.

4. How a contract is formed

Booking a paid Session involves three steps:

Hold. You select an available time on our scheduling page at cal.eu. This creates a pending hold on that time slot. The hold is not a confirmed booking and does not form a contract.
Payment. You receive an email containing a payment link from Gumroad. You have 60 minutes from the time of booking to complete payment on Gumroad. Gumroad acts as Merchant of Record — Gumroad is the party that takes the payment, calculates and remits applicable taxes, issues the receipt, and processes any refund. Gumroad’s own Terms of Service and refund policy govern the payment transaction.
Confirmation. On successful payment within the 60-minute window, the time slot is confirmed and a service contract between you and Elevia is formed under these Terms. If payment is not received within 60 minutes, the hold lapses automatically, no contract is formed, and no Session is owed.

Express request and acknowledgement. When you complete a booking, you are asked to confirm — by ticking the relevant box on the scheduling page — that (a) you expressly request that performance of the Session begin before the end of the 14-day statutory withdrawal period under §29 (1) (a) of Hungarian Government Decree 45/2014. (II. 26.) Korm. rendelet, and that (b) you acknowledge that once the Session has been fully performed you will no longer be entitled to withdraw from the contract. Your express request and acknowledgement at this step are incorporated into and re-affirmed by the service contract that forms on successful payment under step 3 above — by completing payment within the 60-minute window, you adopt them as part of that contract. We explain this right in §6.

Hierarchy of terms. In the event of any inconsistency between Gumroad’s terms (which govern the payment transaction) and these Terms (which govern the coaching service), Gumroad’s terms govern the payment and these Terms govern the service. Other third-party services we use to operate the service — for example cal.eu for scheduling — are tools used by Elevia; using them in the booking flow does not create a separate contract between you and the relevant provider for the coaching service.

5. Sessions

Format. Each Session is a 50-minute one-to-one conversation, held over Google Meet. We send the meeting link before the Session. Sessions are conversational; we screen-share coaching cards from our deck as the conversation needs them.

Who may attend a Session.

From your side. The Session is one-to-one. Only the named purchaser may attend. You may not invite, transmit, broadcast, screen-share-to-room, or otherwise share the Session — in real time or recorded — with any other person, including colleagues, family members, contractors, or automated agents acting on your behalf. The purchase price is for one participant. If any additional person is present on the Client side of the call, the Coach may end the Session, and the “No-show” paragraph below will apply.

From our side. The Coach attends each Session and is responsible for ensuring that no other person can incidentally hear or see the Session at our end. With your prior consent given for the specific Session, up to two Trainee Coaches engaged by Elevia for pedagogical purposes may also attend — either as muted attendees in Google Meet or in the same physical room as the Coach. Trainee Coaches:

are present to observe only and remain silent throughout the Session;
are bound by written confidentiality obligations to Elevia at least equivalent to those that bind the Coach, and act under Elevia’s authority within the meaning of Article 29 GDPR (they are not separate sub-processors of your data);
may not record any part of the Session, retain copies of materials shared, or use Session content outside the training context;
are identified to you by first name in the pre-Session consent email, and (if physically in the room with the Coach rather than dialled in) introduced again on camera at the start of the Session.

We ask for your consent separately for each Session in which a Trainee Coach would attend, by email sent after the Session is confirmed and before it takes place. A Trainee Coach attends only where you affirmatively agree for that specific Session; if you do not reply, or decline by any means, the Coach runs the Session alone. You may also withdraw a previously given agreement at any moment up to and including the start of the Session. There is no price difference and no scheduling penalty either way; declining a Trainee Coach has no effect on the service. The data-protection mechanics of Trainee Coach observation are described in §2.5 of our Privacy Policy.

Conduct during Sessions. We both commit to a few simple things so that Sessions remain useful.

From us. The Coach will be present, prepared, calm, and honest, will keep what you say in confidence in line with §8, and will not pressure you to book more Sessions than you want.

From you. You agree to be the person who booked the Session (no impersonation, no substitutes), to be in a fit state to take part (not intoxicated to the point of being unable to engage), to treat the Coach respectfully, and not to use Sessions to seek help with activities that are unlawful or that would breach the rights of others. You also remain solely responsible for your own physical and mental health throughout the engagement and for the choices you make in your work, life, and relationships during and after it — coaching supports your thinking and judgment, it does not replace them.

Grounds for ending a Session. The Coach may end the Session immediately, without refund under these Terms, in the following circumstances (the list is illustrative, not exhaustive):

harassment of the Coach, including sexual, verbal, or otherwise threatening conduct;
explicit threats of harm to the Coach or to any third party;
discriminatory abuse, including language targeting a person’s race, gender, sexuality, religion, disability, or nationality;
recording the Session in breach of the “Recording” paragraph below, or attempting to add any other participant to the Session in breach of “Who may attend a Session” above;
using the Session to seek help with activity that is unlawful or that would breach the rights of others;
impersonation, or attendance by someone other than the Client who booked the Session;
intoxication to a degree that makes meaningful conversation impossible.

Where a Session is ended on these grounds, the “No-show” paragraph below will apply, and §12 governs whether the broader engagement is also terminated.

Rescheduling. A confirmed Session may be rescheduled up to two times using the link in your booking confirmation, and only while more than 24 hours remain before the scheduled start time. Inside the final 24 hours, the Session may not be rescheduled.

Cancellation by you. You may cancel a confirmed Session while more than 24 hours remain before the scheduled start; refunds in that case are processed by Gumroad in accordance with Gumroad’s refund policy, subject to your statutory rights (see §6). Inside the final 24 hours, cancellation is not available and the Session is treated as delivered under the “No-show” paragraph below.

Cancellation or rescheduling by the Coach. Coaching is delivered by a single Coach. From time to time it may be necessary for the Coach to reschedule a confirmed Session — for example because of illness, a family emergency, an unforeseen technical failure, or a scheduling conflict. We will give you as much notice as is reasonably possible.

Where we reschedule a Session, we will offer you an alternative slot within 30 days of the original time at no additional cost. If no slot within that window is acceptable to you, you may instead request a refund of the affected Session, which Gumroad will process under its refund mechanism. The rescheduling-limits in the “Rescheduling” paragraph above do not apply to a Coach-initiated reschedule.

If we are obliged to reschedule the same Session three or more times, or to make three or more reschedule events affecting your bookings within any rolling six-month period, you may end the engagement and receive a refund of any paid Session not yet delivered, again processed via Gumroad. Our liability for a Coach-initiated reschedule is otherwise as set out in §11.

No-show. If you are not present in the Google Meet within 15 minutes of the scheduled start time, the Coach will end the meeting. Elevia has, by that point, done what it agreed to do under the service contract — reserved the slot, attended at the scheduled time, made the Google Meet link available, and waited the agreed 15 minutes. On that basis the Session is treated as fully performed by Elevia for the purposes of these Terms and of §29 (1) (a) of Government Decree 45/2014. (II. 26.) Korm. rendelet: no replacement Session is owed, no refund of the purchase price is owed under these Terms, and the statutory right of withdrawal in §6 is treated as having been lost on the same basis as a Session you attended in full. Your absence is treated as your default under the contract, not as non-performance by Elevia. (Whether Gumroad nonetheless grants a discretionary commercial refund is between you and Gumroad.)

Coach unable to complete a Session. If a Session is cut short before at least 40 minutes (80% of the scheduled 50) have been delivered, for any reason attributable to us — for example a technical failure at our end, loss of the Coach’s connection, or the Coach becoming unwell mid-Session — the Session is not treated as fully performed. In that case you may choose, at your option, either a full refund of that Session (processed via Gumroad) or a free reschedule within 30 days. Where at least 40 minutes have been delivered, the Session is treated as fully performed and no refund is owed under these Terms. This paragraph does not apply where the Session is cut short by a failure of your own connection or equipment, or by your own conduct; nor where the Coach ends the Session early on any of the grounds in “Grounds for ending a Session” above, in which case the No-show paragraph applies and the Session is treated as fully performed. We do not pro-rate the fee for the part of a Session that was delivered: the outcome is a full refund (or reschedule) or nothing.

Recording. Session participants may not record any part of the Session — no screen recording, audio capture, video capture, screenshots of shared screens, or third-party transcription tools brought to the call by the Client. Two reasons sit behind this rule:

Sessions are intended to be psychologically safe and free-form. They cease to be either of those things the moment a recording is running.
The coaching cards, frameworks, and materials shared during Sessions are Elevia’s proprietary know-how (see §9). Recordings would circumvent the limited licence granted under these Terms.

The single exception is the Coach’s authorised transcription assistant described in §7, which produces the post-Session summary that is part of the service.

6. Fees, payments, refunds, and the right of withdrawal

Fees. The current per-Session fee is displayed on the Site and on the Gumroad product page. The price displayed on Gumroad at checkout is the price you pay, inclusive of any taxes that Gumroad collects.

Payment processing. Payment is processed by Gumroad, Inc. as Merchant of Record. Applicable VAT, sales tax, GST, or equivalent transaction taxes are calculated, collected, and remitted by Gumroad. Elevia does not separately invoice you for the Session price.

Refunds. Gumroad’s refund policy is a commercial policy that applies to discretionary refund requests — it is shown on the Gumroad product page at the time of purchase and on Gumroad’s help pages, and such requests are submitted through Gumroad and decided in accordance with that policy. It does not limit any statutory refund you are entitled to under the “Statutory right of withdrawal” paragraph below, which prevails over Gumroad’s commercial policy. When a refund for a Session is processed, the service contract for that Session under these Terms is treated as withdrawn and the Session will not be held — except where Gumroad grants a discretionary refund for a Session already treated as delivered under the No-show paragraph of §5, in which case the Session remains treated as performed under these Terms.

Statutory right of withdrawal (EU consumers). If you are a consumer within the meaning of EU consumer law, you have a statutory right under Government Decree 45/2014. (II. 26.) Korm. rendelet (implementing Directive 2011/83/EU) to withdraw from the contract within 14 days of its conclusion, without giving a reason. You may exercise this right by emailing hello@eleviaacademy.ai or by using the model withdrawal form annexed to the Decree, and we will forward your request to Gumroad for processing of the refund. This statutory right does not depend on Gumroad’s commercial refund policy: if Gumroad does not action a statutory refund you are entitled to, Elevia remains responsible for ensuring the refund is made, and will make it directly where necessary.

By making the express request and acknowledgement described in §4 at the time of booking, you ask us to begin performance of the Session during the 14-day period and you accept that once the Session has been fully performed, you lose the right of withdrawal under §29 (1) (a) of the Decree. “Fully performed” includes a Session treated as such under the No-show paragraph of §5.

In practice, refunds under these Terms are all-or-nothing. You receive a full refund where you withdraw before the Session has been performed — that is, before it has been held within the meaning of §2 and §5 — provided you do so within the 14-day window. You may also choose a full refund or a free reschedule in the limited case where the Coach is unable to complete a Session, as described in the “Coach unable to complete a Session” paragraph of §5. No refund is owed under these Terms once a Session has been fully performed — whether you attended it in full, joined and then chose to leave early, or were treated as having taken it under the No-show paragraph of §5 — or where you withdraw outside the 14-day window. We do not operate partial or pro-rated refunds: a Session is either refundable in full or not refundable under these Terms. This is always subject to the mandatory consumer rights preserved in §11 and §12, which prevail over anything in this paragraph.

7. The transcription assistant

Each paid Session — but not the free Discovery Call — is joined by an automated meeting-assistant operated by Fireflies.ai (Fireflies Labs, Inc.), under our Business plan subject to a Data Processing Addendum between us and Fireflies.ai. Fireflies.ai records the call, produces a written transcript, and supports generation of the post-Session summary email that is part of the service. You have the right to object to this processing at any time under Article 21 GDPR; where the objection is upheld, we will run the Session without the transcription assistant and produce summary notes manually instead (see Privacy Policy §2.5 for the processing detail and §6 for the right to object).

We rely on legitimate interest as the lawful basis for this processing under Article 6(1)(f) GDPR. The legitimate interest is the production of your post-Session summary email and continuity of coaching across your Sessions, both of which form part of what you are paying for. We have assessed that this processing is necessary for that purpose, proportionate, and aligned with what a Client booking coaching would reasonably expect.

By default, Fireflies.ai does not use meeting content to train AI models, and its sub-processors are contractually prohibited from doing so. Transcripts are retained for up to 12 months after the Session takes place, or until your engagement with Elevia ends under §12 of these Terms, whichever comes first. You may request earlier deletion of a transcript at any time, and we may retain a specific transcript longer only where needed to handle an ongoing complaint or legal claim; see our Privacy Policy for the full deletion-rights detail.

Full details of this processing — including the categories of data, sub-processors, international transfers, retention, and how to exercise your data-protection rights including the right to object — are set out in our Privacy Policy.

8. Confidentiality

What is said in Sessions stays between you and the Coach. We will not share the content of your Sessions, your contact details, or any other personal information you give us with third parties, except:

with our service providers (such as Gumroad, Fireflies.ai, and the providers listed in the Privacy Policy) acting on our behalf and only to the extent necessary to provide the service;
in anonymised and aggregated form, where you cannot be identified;
with your explicit prior consent (for example, for a named testimonial);
where we are compelled to do so by law, regulation, or binding order of a competent authority; or
where disclosure is reasonably necessary to protect your safety or the safety of another person.

You agree, in turn, to treat the coaching cards, frameworks, exercises, and materials shared by the Coach during a Session as confidential and not to share them with third parties, except as permitted under §9.

What you choose to share about your own Sessions — your experience, your reflections, what you got out of the work — is yours to share. We make no claim over it. However, if you discuss the content of a Session with third parties (friends, family, colleagues, advisors, public posts), you do so at your own risk; Elevia bears no responsibility for any consequences of that sharing, including any disclosure of personal information about yourself that you choose to make.

9. Intellectual property

All coaching cards, frameworks, exercises, decks, written summaries, Share-pack templates, certificates, and other materials used or provided by Elevia, together with the content of this Site, are owned by Elevia and protected by copyright and other intellectual-property laws.

For the duration of your engagement and after it ends, you receive a personal, non-transferable, non-exclusive licence to:

read, retain, and use the post-Session summary emails you receive from us, for your own personal and professional development;
adapt and post the materials in the Share-pack to your own social-media channels as intended by the Share-pack, identifying Elevia as the source where the Share-pack requests it.

You may not:

redistribute, resell, sublicense, or publish the coaching cards, frameworks, full decks, or any other proprietary material;
record or transcribe Sessions yourself (see §5);
use the content of Sessions, the materials we provide, or the content of this Site to train, fine-tune, or evaluate any artificial-intelligence or machine-learning model.

This Site is provided for your information and personal, non-commercial use. Automated scraping, bulk download, and use of Site content as training data for AI models are not permitted.

Coaching often involves conversation about specific AI tools and how they might fit your work. To be clear about what that does and does not mean:

Any tool we discuss is referenced for educational and illustrative purposes. The decision to adopt, pay for, or rely on any tool is yours alone. We are not paid by any AI tool vendor to recommend their product.
We do not independently verify the security, privacy, accuracy, lawfulness, or compliance posture of any AI tool you use or consider using. You remain responsible for assessing whether a tool is appropriate for your context, your data, your industry, and your employer’s policies.
The AI landscape changes quickly. Specific tool names, features, prices, or behaviours referenced in a Session may become inaccurate over time, and we do not undertake to update past Session content.
AI tools can produce confident but incorrect output. You remain responsible for everything that goes out under your name, regardless of which tool helped you produce it.

11. Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Hungarian or EU consumer-protection law, including liability for personal injury or death caused by negligence and liability for fraud or fraudulent misrepresentation. Nor does anything in these Terms affect your statutory rights of withdrawal and refund (§6) or your mandatory warranty rights for defective performance (kellékszavatosság) under the Hungarian Civil Code (Ptk.).

Subject to the paragraph above, and to the extent permitted by law:

Elevia’s total aggregate liability to you under or in connection with these Terms — whether in contract, tort (including negligence), under statute, or on any other basis — is limited to the total Session fees you have paid in the 12 months preceding the event giving rise to the claim, excluding any taxes Gumroad collected and remitted.
Elevia is not liable for indirect, consequential, or special losses, for loss of profits, revenue, goodwill, or business opportunity, or for any loss arising from your reliance on AI tool output or on decisions you took during or after a Session.
Elevia is not responsible for the acts, omissions, availability, security, or pricing of Gumroad, Cal.com, Fireflies.ai, Google (Meet), MailerLite, Cloudflare, or any other third-party provider used to operate the service. Claims relating to the payment transaction are matters between you and Gumroad as Merchant of Record. Nothing in this bullet affects Elevia’s responsibilities as a data controller under GDPR — including its responsibilities under Article 28 with respect to its processors; this carve-out is limited to those providers’ own commercial conduct and to matters outside Elevia’s data-controller role.

12. General

Force majeure. Neither party is liable for failure or delay in performing its obligations under these Terms to the extent the failure or delay is caused by events outside its reasonable control, including illness of the Coach, telecommunications failures, internet outages, or service outages of Gumroad, Google Meet, or Fireflies.ai. Where a Session cannot be held for force-majeure reasons, we will offer a reschedule at no additional cost; the rescheduling limits in §5 — both the Client-side cap (two reschedules, 24-hour cut-off) and the Coach-side limits (30-day alternative-slot promise, three-times-in-six-months opt-out) — do not apply in that case.

Termination by us — for cause. We may end the engagement with you immediately, on written notice, in any of the circumstances listed in the “Grounds for ending a Session” paragraph of §5, or where continuing the engagement would require us to act in a way we consider unethical. For other material breaches of these Terms, we will give you written notice of the breach and a reasonable opportunity to remedy it before terminating. Where termination is for cause under this paragraph, any Sessions you have already paid for but not yet taken are forfeited and no refund is owed under these Terms.

Termination by us — without cause. We may also end the engagement with you without cause — for example because the Coach decides to stop offering the service entirely. Where termination is on this basis, we will not accept further bookings from you, and any Sessions you have already paid for but not yet taken will be refunded via Gumroad.

Termination by you. You may end your engagement with Elevia at any time by ceasing to book new Sessions. Already-confirmed Sessions remain subject to §5 (you may take them, reschedule within the rules of §5, or no-show under the “No-show” paragraph).

Coach death or long-term incapacity. In the event of the Coach’s death or long-term incapacity, the engagement ends and any Sessions you have already paid for but not yet taken will be refunded via Gumroad.

Inactivity. Your engagement with Elevia is treated as ended after 12 months without any Session, booking, or substantive correspondence between you and the Coach. From that point, retention of your personal data follows the schedule in our Privacy Policy. If you have only had a Discovery Call (and therefore never entered a service contract), there is no “engagement” for these purposes — the retention of your Discovery Call booking record follows §2.6 of the Privacy Policy. The end of an engagement does not bar you from booking again later; doing so opens a new engagement under the Terms then in force.

Complaints. If you are unhappy with any aspect of the service, please email hello@eleviaacademy.ai first. We accept complaints in writing (by email) and keep a written record of each complaint in line with the requirements of the Hungarian Consumer Protection Act (Act CLV of 1997, “Fgytv.”). We respond to written complaints in writing within 30 days of receipt, as required by Fgytv. §17/A. Complaint records are retained for three (3) years from the date of the complaint, as required by Fgytv. §17/A (7), and made available to the competent supervisory authority on request. If we reject your complaint in whole or in part, we will tell you in writing which Conciliation Board (Békéltető Testület) or which authority you may turn to, with their contact details.

If a consumer dispute remains unresolved, you may refer it to: (a) the Conciliation Board (Békéltető Testület) — either the one competent for our registered seat (Budapesti Békéltető Testület; see §1) or the one competent for your own place of residence in Hungary, the choice is yours; (b) the competent consumer-protection authority (in Hungary, the relevant Vármegyei Kormányhivatal exercising consumer-protection powers); or (c) the competent Hungarian court. If you are a consumer resident in another EU member state and the dispute is cross-border, you may also contact the European Consumer Centre Network (ECC-Net) through your country’s ECC — in Hungary, the Magyar Európai Fogyasztói Központ (magyarefk.hu). Elevia cooperates with the competent Conciliation Board’s procedure as required by Hungarian law, but has not made a general submission declaration (alávetési nyilatkozat) to the Conciliation Boards under Fgytv. §17/A (5); their decisions are not pre-accepted as binding on us.

For data-protection complaints, you have the right to lodge a complaint with NAIH (naih.hu; ugyfelszolgalat@naih.hu; +36 (1) 391-1400) or with the supervisory authority in your country of residence, and to seek a judicial remedy before the competent Hungarian court.

Governing law and forum. These Terms are governed by Hungarian law — in particular, in matters not otherwise addressed by these Terms, by the Polgári Törvénykönyv (Act V of 2013, “Ptk.”) — without prejudice to the mandatory consumer-protection rules of the country in which you have your habitual residence. Disputes are subject to the non-exclusive jurisdiction of the Hungarian courts competent for our registered seat; this does not deprive consumers of the right to bring or defend proceedings in their own country where local law so provides.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in force. An unenforceable provision is to be replaced by a valid provision that most closely approximates its economic intent and purpose.

Amendments. We may update these Terms from time to time. Material changes will be announced on the Site, take effect on the date stated in the updated version, and will not apply retroactively to Sessions already booked before that date. Continued use of the service after a change indicates acceptance of the updated Terms.

Survival. Termination of the engagement does not affect any rights or obligations that by their nature are intended to survive — including §8 (Confidentiality), §9 (Intellectual property), §11 (Liability), and the Governing-law-and-forum paragraph of this §12. The confidentiality obligations in §8 remain in force on both sides for five (5) years after the engagement ends, aligned with the general civil-claims limitation period under Ptk. 6:22.

Notices. Formal notices under these Terms are given by email — to hello@eleviaacademy.ai from your side, and to the email address you provided at booking from ours. Notices are deemed received on the next working day after sending.

Assignment. We may transfer our rights and obligations under these Terms to a successor — for example on a sale or restructuring of the business — provided your rights under these Terms are not reduced. You may not transfer your rights or obligations under these Terms without our prior written consent.

Entire agreement. These Terms, together with our Privacy Policy and (in respect of the payment transaction) Gumroad’s terms, constitute the entire agreement between you and Elevia in relation to the service. They supersede any prior statements about the service made on the Site, in correspondence, or during a Discovery Call that are not explicitly reflected in these Terms.

Applicable laws. These Terms operate against the background of, and are interpreted in light of, among others:

Hungarian Civil Code — Act V of 2013 (Ptk.);
Hungarian Consumer Protection Act — Act CLV of 1997 (Fgytv.);
Government Decree on distance contracts — 45/2014. (II. 26.) Korm. rendelet (45/2014. Korm. r.);
Hungarian E-Commerce Act — Act CVIII of 2001 (Ekertv.);
Government Decree on digital content and services contracts — 373/2021. (VI. 30.) Korm. rendelet (373/2021. Korm. r.);
Hungarian Accounting Act — Act C of 2000 (Számv. tv.);
EU General Data Protection Regulation 2016/679 (eur-lex.europa.eu);
Hungarian Information Self-Determination Act — Act CXII of 2011 (Infotv.);

Mandatory Hungarian consumer-protection rules and the GDPR prevail over anything stated in these Terms that conflicts with them.

Contact. Questions about these Terms can be sent to hello@eleviaacademy.ai.

Effective date: 2026-06-01 — Version 1.0